A deaf Oklahoma mom is claiming a Burger King worker refused to accept her order at a drive-thru because the restaurant was ‘too busy’.
Rachel Hollis, 38, has shared video footage of the incident which happened on August 21.
Hollis was in her car along with her two sons when she pulled into the drive-thru to place her order.
She would normally have handed the order-taker a note on her cellphone with her food requests but on this particular day at the Oklahoma City location, the employee slipped her a note back that read ‘Can’t do a full order at the window. Too busy.’
‘I show him my order, and he gives me this face of frustration,’ she told KFOR.
‘You have to come inside. It is too busy. Too busy, ma’am …it has nothing to do with your disability. I have a disability too,’ the worker said.
Hollis decided to then record the exchange between them after she started to feel uneasy.
The worker, who has since been fired for his conduct, slammed the window shut.
‘This man was stubborn. He completely ignored me. It was like I was nobody. I just wanted my food. They should treat me like hearing customers,’ she told KFOR.
The police soon arrived but decided not to question her.
Hollis says one of the worst parts about the whole experience was that it happened while her kids were in the car with her.
‘I was very upset, I was crying, I was very tired. I’m tired of discrimination,’ she said. ‘I’ve never experienced anything like that, for someone to call the police. That’s crazy, it just doesn’t seem right.’
Employees at the Burger King location will now have to undergo sensitivity training.
Burger King has since released a statement in light of the incident.
‘All guests should be treated with respect and provided with a high level of service at our restaurants. The restaurant owner has reached out to the guest and her family to apologize, the employee was terminated and all employees at the location will undergo additional sensitivity training to ensure our customers always feel welcomed.’ (Daily Mail)